“The tongue is boneless but can break bones.” – This proverb partly reveals the importance of communication skills in life, especially in the workplace. In an office environment, words are the “treasure” that helps you build good relationships, establish personal credibility, and advance your career. So how to communicate effectively at work?
1. Understand Your Communication Goals and Audience
“Know yourself and know your enemy, and you will not fear the outcome of a hundred battles.” This proverb holds true in all situations, especially in communication. Before you speak, clearly define your communication objectives. What message do you want to convey? Who is your audience? What are their characteristics, personalities, preferences, and perspectives?
For example, if you are a salesperson who needs to persuade a customer to use a new product, you need to understand the customer’s needs, psychology, and concerns to provide appropriate introductions and explanations.
2. Master Active Listening Skills
“Listening is a skill, not silence.” – The assertion of Dr. Nguyen Van Thang, author of the book “Effective Communication at Work,” emphasizes the importance of listening in communication. Listening is not just about being silent and waiting for others to finish speaking, but a skill that requires concentration, sensitivity, understanding, and timely feedback.
Put yourself in the speaker’s shoes, try to understand what they want to convey. Pay attention to body language, facial expressions, tone of voice, and word choice. Don’t rush to interrupt or give opinions before you fully understand the speaker’s content.
3. Speak Clearly, Concisely, and Understandably
“Words are like the wind,” but the wind can sway doors or a storm can level mountains. Your words can also create positive or negative effects on your work.
Speak clearly, concisely, and understandably, avoiding jargon, technical terms, and verbosity. Use language appropriate for the workplace environment, avoiding personal stories or gossip about colleagues.
4. Build Positive Relationships
“Associate with a wise man and you will learn wisdom; associate with a fool and you will learn folly.” As the proverb says, the surrounding environment greatly influences people. In the workplace, building good relationships with colleagues, superiors, and clients is extremely important.
Take initiative in communication, share difficulties, and help those around you. Know how to praise and show concern for the people you work with.
5. Always Maintain a Positive Attitude
“A cheerful face, gentle words, and elegant actions” are the factors that help you create a good impression on those around you. Always maintain a positive attitude in communication, avoiding negative, impolite words or actions inappropriate for the workplace environment.
Always smile and show confidence in communication. This will help you create a friendly and cooperative atmosphere.
6. Continuously Learn and Practice
“Continuous learning is the key to success.” – The advice of Professor Nguyen Thi Minh Hang, President of the Vietnam Educational Science Association, is always a source of inspiration for those who want to succeed in their careers.
Communication is a skill that cannot be learned in a day or night. Always look for opportunities to practice your communication skills through books, lectures, or training programs.
7. Conclusion
Communication skills in the workplace are not only a “weapon” to help you advance in your career but also a “bridge” to help you build good relationships with those around you.
Always remember that communication is a skill that needs constant practice. Take the initiative to participate in training programs and apply effective communication skills in your life.
Contact us at 0372666666 or visit us at 55 To Tien Thanh, Hanoi for support and advice on workplace communication skills.
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