“Doctors are like mothers” – this old proverb affirms the crucial role of physicians in patient care. Beyond professional expertise, communication and interpersonal skills in healthcare are pivotal in fostering a positive doctor-patient relationship. So, how can you “win over” patients? Let’s explore the secrets in this article!
Effective Communication: A Psychological Bridge Between Doctors and Patients
“Words cost nothing, so choose them wisely to please others,” this proverb holds true for doctors. Effective communication is the key to unlocking the patient’s psychological door, helping them feel secure, trustful, and cooperative during treatment.
1. Active Listening: “Patients speak, doctors listen”
“Listening is a key skill in communication,” quoted from the book “Effective Communication in Healthcare” by Professor Nguyen Van A, a leading expert in the field. When patients share their health concerns, listen attentively, not just with your ears but with your mind. Nodding, eye contact, and thoughtful questions will help them feel understood and respected.
2. Use Plain Language: “Speak for understanding, understood is heard”
Medical jargon can make patients feel confused and anxious. Instead of using complex medical terms, explain things in simple, easy-to-understand language, tailored to each patient’s level of understanding.
3. Empathize with Emotions: “Grasp the patient’s psychology”
Illness not only affects physical health but also impacts a person’s psychology. Take the time to understand patients’ emotions, including their worries, fears, and sadness. Empathy and sharing will help them feel comforted and more reassured.
4. Patience and Respect: “The patient is the customer”
Remember that patients are in a vulnerable state of health. Listen patiently, explain thoroughly, and show respect for them.
Professional Conduct: Building a Trustworthy Doctor Image
“The patient’s psychology is like a mirror, the doctor is the one reflecting,” this saying contains a profound message. Professional conduct is key to building a trustworthy doctor image and earning patient confidence.
1. Always Maintain a Positive Attitude: “A smile is a dose of medicine”
A smile, friendly eye contact, and an optimistic attitude will help patients feel comforted and more reassured. Remember, your positive attitude will be a source of motivation to help them overcome illness.
2. Maintain Appropriate Boundaries: “Both approachable and respectful”
Appropriate boundaries will help patients feel comfortable and safe. Avoid overly familiar actions that may make them uncomfortable.
3. Maintain Confidentiality: “Keep the Hippocratic Oath”
Patient confidentiality is sacred. Always maintain confidentiality about their health status, ensuring information is secure and protecting patient privacy.
4. Show Professionalism: “Neat and courteous”
Dress neatly and courteously, demonstrating professionalism and respect for patients. Small actions but carry great significance in building trust.
Communication and Interpersonal Skills in Healthcare: Dr. Hoang’s Story
Dr. Hoang is a dedicated physician devoted to his profession. Besides solid professional expertise, Dr. Hoang is also known for his excellent communication and interpersonal skills.
Dr. Hoang’s story with a patient named Lan is touching. Lan was a cancer patient, in low spirits and very worried. Dr. Hoang spent a lot of time talking with Lan, listening to her confidences and worries. Dr. Hoang used gentle, encouraging words and shared positive stories to make Lan feel more optimistic. In addition, Dr. Hoang was also thoughtful and attentive in explaining Lan’s condition, helping her understand her illness and feel secure about treatment.
Dr. Hoang’s patience, empathy, and kindness helped Lan overcome her fear and trust the treatment process. Dr. Hoang’s story is a testament to the power of communication and interpersonal skills in healthcare, helping doctors connect with patients, build trust, and support them on their journey to fight illness.
Communication and Interpersonal Skills in Healthcare: Spiritual Perspective
In Vietnamese spiritual beliefs, maintaining a pure and peaceful mind is extremely important. When communicating with patients, doctors should maintain a calm demeanor, avoiding harsh or negative words. Create a feeling of safety, trust, and spiritual support for patients, helping them feel the warmth and empathy from their physician.
Conclusion
Communication and interpersonal skills in healthcare are crucial skills, helping doctors build positive relationships with patients, establish trust, and support them throughout their treatment journey. Learn and cultivate these skills to become a good physician, a reliable companion to your patients!
Want to learn more about communication and interpersonal skills in healthcare? Leave a comment below or visit https://softskil.edu.vn/ky-nang-tim-cong-thuc-tong-quat-day-so-tanggiap/ to discover more valuable knowledge.